SGR Train Terms and Conditions

The Terms and Conditions for ticket purchases and general operations are as below:

  1. Passengers are encouraged to get to the train station not later than one (1) hour before departure for an easy check-in and boarding experience.
  2. Passengers are also requested to note that the final call for boarding the train is made eleven (11) minutes to departure time and the gates to the platform close ten (10) minutes before departure time. All passengers must check-in and board before the indicated times.
  3. Passengers are advised to have original identification documents when booking over the counter and during the journey.

Children Travel

  • Children below 13 years must be accompanied by a parent/guardian during the journey.
  • Children between 3-11 years traveling with adults will pay half fare
  • Children over 11 years old must pay the full ticket price.
  • Children aged 3 years and below are not required to have a ticket.
  • Cases where a passenger is traveling with more than one child, only one child shall pay half fare. The rest shall pay the full fare.

Alcohol

Customers are not allowed to bring alcoholic beverages into the train stations or onboard the train.

 

Smoking and Restrictions

  • You are not allowed to smoke while on board a Madaraka express train.
  • You are not allowed to smoke in any KR Premises, in any station or adjacent areas as indicated by the ‘No Smoking’ signs in those areas.

Pets on the Train

In consideration of the safety of other passengers, Management notes that: Pets are likely to carry viruses and bacteria thus posing a danger to other passengers. Pets are also likely to be offensive to the passengers, especially odour and excreta of pets may pollute the environment in the train and cause discomfort for other passengers.
For this reasons, KR Management prohibits bringing pets onboard the train.

 

Contact us on [email protected]  or Call/WhatsApp +254 704 309 781 for train booking services.