Your agreement is with Diurnal Tours and a contract is formed when you make a reservation with us that we accept. Enrolment in and payment for a trip shall constitute acceptance by the guest of the terms and conditions in
this document. These cannot be varied except in writing by an officer of the Company. All contracts with Diurnal are made subject to the terms of these booking conditions.
We reserve the right to change these booking conditions at any time prior to you making a booking. The invalidity of any provisions herein shall not affect the validity of any other provisions. The agreement shall be construed as though the invalid provision was not contained herein and was replaced with an enforceable provision as similar as possible to the original provision.
Departure Date Security
The departure date is the date indicated on the booking confirmation. Security is a major concern to all of us
and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories”
put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.
Travel insurance is required for all guests covering all applicable dates of travel with Diurnal Tours. This insurance
must cover; trip interruption, personal injury, medical expenses, evacuation and repatriation cover including
during pandemic events. The choice of insurer is yours. Diurnal may receive a commission for introducing you to a travel insurance provider. Diurnal Tours cannot be held responsible for your failure to obtain insurance which is appropriate and we recommend you purchase your insurance at or soon after booking your trip. Diurnal will not be held liable for any costs incurred by the guest resulting from their failure to obtain adequate travel insurance.
RESERVATIONS AND PAYMENTS
- Your trip will be confirmed after receipt of a nonrefundable deposit. We reserve the right to refuse a booking without giving any reason and shall in that event return any deposit received. If not received within 3 days of booking, the reservation will automatically be cancelled. On certain departures, deposits may be required at time of booking to hold seats.
- Air-inclusive bookings may require an additional nonrefundable deposit or payment in full at the time of
- We may from time to time offer deposits at a reduced amount (Promotional Deposits) and these may be subject
to different terms and conditions as specified by us. Such terms and conditions prevail to the extent of any inconsistency with these Booking Conditions.
- Final payment for your trip reservation will be due prior to departure no later than as detailed. When making multiple trip bookings, full payment is for all trips according to the scheduled departure date of the first departing trip. Payment in full will be required at time of booking for reservations made later than the final payment due date prior to the trip departure date. Some special promotions may have different payment deadlines and cancellation terms.
- Diurnal reserves the right to cancel the reservation and impose cancellation charges if any payment is not received as detailed. Diurnal will not be responsible for lost land and/or air reservations.
- Your Travel Agent shall hold all monies for each and every person named in the booking until the booking is
confirmed at which time your Travel Agent shall provide those monies promptly to us. You consent to us depositing monies received by us as required by law. We will be entitled to keep interest earned on monies.
Diurnal Tours does not charge for minor booking changes however where third party costs are incurred these will be passed on to the guest. Costs and charges may increase the closer to the departure date that changes are made.
We will try to make your requested change but it may on occasion not be possible. A change of trip date or itinerary after final payment is due of departure date will be treated as a cancellation. Cancellation fees will apply except when the change is to an alternative departure and the trip price is equivalent or greater, in which case any amendment costs incurred including airline charges and fees will be charged.
CANCELLATIONS AND REFUNDS
Cancellation by Traveler
Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking. If notice of cancellation is received by Diurnal Tours before final payment is due, the deposit will be retained. If cancellation is made after final payment is due cancellation fees will apply. Notice of cancellation must be made in writing directly to Diurnal Tours or through your Travel Agent. If a person in a party cancels and there is a room change caused by this cancellation (such as a Twin/Double to Single, or Triple to Twin/Double), charges for the new room type will be the responsibility of the remaining party.
If a guest fails to join the trip on the day of departure, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the trip later at their own expense). Cancellation fees apply to additional accommodation and/or chargeable transfers prior to and after the trip, itinerary extensions through Diurnal. Cancellation fees and charges will include any amounts that we have paid or have contractually committed to pay to third parties to deliver your travel arrangements which we cannot reasonably recover (for example payments made or due to airlines and hotels). Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties. If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You are responsible to make the claim to your insurer.
Cancellation by Diurnal Tours
Diurnal reserves the right, to modify or cancel any trip (definite or not), accommodation, in-destination activity or
arrangement at any time. Cancellation due to Failure to Pay If full payment is not received by the due date, Diurnal has the right to cancel your reservation and no refund will be made. Diurnal Tours will not be responsible for lost reservations.
Cancellation due to Force Majeure Events
If Diurnal Tours cancels a trip as a result of a Force Majeure Event, a future travel credit to the value of funds paid to date less any third-party costs incurred will be provided. All FTCs will be valid for 24 months from date of
issue. Where a trip is terminated mid-trip due to a Force Majeure event, if we provide you with any alternative
services or assistance (such as hotels or travel) then you agree to pay for these costs.
If the cancellation by Diurnal is not as a result of a Force Majeure Event, Diurnal will provide an alternative
comparable trip (if available) if an alternative is not available then a refund will be made. Diurnal is not liable
for any cancellation or change cost or penalties incurred on other travel arrangements, including air travel, that
may be affected thereby. Diurnal is not responsible for other travel arrangements that you or your party have
made outside Diurnal Tours and which are affected by our cancellations.
Health, Medical Conditions/ Disabilities and Assistance When Travelling
If you suffer from reduced mobility or have any other disability or medical condition which may affect your
holiday arrangements, you must provide us with full details before booking so that we can advise you if we can
accommodate your request and provide you with precise information as to the suitability of the holiday taking into
account your needs. We will not be responsible for any damage, injury, death or loss of any kind resulting from
your failure to fully disclose relevant mobility, disability or medical information.
If you have any dietary requests, allergies or any other special request, please advise us at the time of booking.
Although we will endeavor to pass any reasonable requests on to the relevant supplier, this is not confirmation that the request will be met. All requests are subject to availability. It is also your responsibility to double check and reconfirm any requirements with all holiday suppliers.
NOTE: Included flights are outlined in each trip itinerary in our brochure or online. Guests traveling on any flight must provide their full name (as appears on their passport), date of birth and gender. Incomplete or inaccurate information may result in additional charges payable directly to the airline or in a worst-case scenario, be denied boarding.